Chatbots: Guide for the different ways of communication in future

Artificial Intelligence is the future of Information Technology. It is expected that it will double the economic growth of all the 12 developed countries, and will also help to boost the labour productivity by 40% by 2035. The major role in achieving this task is played by the Chatbots as they are the first contact when any customer communicates with the business. Gupshup has provided this easy to understand guide about Chatbots. So let’s explore the Chatbots!

What is a Chatbot?

Chatbots are just another form of computer programs that provide answers to the questions asked by their user. There are thousands of people worldwide who utilize these services on daily basis. They are integrated with business platform to perform simple tasks from providing online assistant to retrieving query and useful information,

There are certain bot tools that are part of our daily lives and probably you never had noticed. Search bar bot is one of the examples. The autocomplete function is the kind of chatbot that utilizes knowledge of the previous search queries of the user and accelerates the task.  

Working of Chatbot:

Chatbots require “knowledge base” to answer the questions asked by its user.

They also require “lexicon” to understand the questions it has been asked.

Avatar is a face of the chatbot, it is the way of visualization. Avatar can be anything, it depends upon the customer whom they want to interact with it can be a person or even a cartoon character.

There are certain chatbots who don’t have any face or have any specific window for communication, such chatbots are useful for helping people from doing certain boring tasks such as filling forms. Sometimes a user has to move to a different page for filling forms. So create bot for this that will make the task super easy. It will ask user related questions and then fill the forms automatically.

There are some chatbots which live in social media like Facebook Messenger. They are used for providing information and also assist in distinctive ways like checking if we should buy a new car, obtaining some legal advice or just checking the weather.

Instalocate is a Facebook Messenger chatbot when the flight gets delayed airlines companies owes us compensation. They try to compensate it with some food coupon but in reality, they need to compensate with money. This bot checks the flight delay and automatically apply for our compensation.

It is estimated that by 2020 almost 80% of the online transactions will be handled by the bots.

Chatbots are the future. Customers desire that business should be available 24/7 and so does the business want, to provide this kind of service environment. Chatbots are the perfect solutions for this. Customers don’t like to wait even for the email reply and during such times Chatbots serve as the rescuer providing instant answers to the clients, handling multiple of them at the same time. It saves the two most important resources for any business i.e. money and infrastructure. So having a Chatbot as your business resource is a recommended move towards innovative future.