6 Reasons why you should implement chatbots for your hotel

There is no doubt about the fact that technology is growing at a very rapid pace. Interaction with everyone with the help of technology is now taking over the world. In the hospitality industry, chatbots are slowly emerging as a very effective tool, and may also turn out to be very helpful for booking rooms and so much more.  Let us have a look at how chatbots are helpful in the hospitality sector and why you should implement chatbots for your hotel.

1. Guests can now reserve via chat

Chatbots are a great help for customers who want to book directly from apps. They are very effective and can be used to book from messaging apps that are already used by most people such as Facebook Messenger, Skype, WeChat etc. Chatbots from these apps answer to all of the customer query instantly.

2. Let Chatbots take care of sending offers to customers

Chatbots can effectively send customers hottest deals and offers via messaging. All the follow-up procedure including familiarizing guests with the amenities can be very well be taken care by bots. So much so that, guests can now check-in to their hotel room even before arrival with a mini chat in their bot-equipped phones

3. Go an extra mile to extend your services for your guests

Chatbots can be programmed for concierge services in order to serve your guests in the most exceptional form. Let’s say, a guest wants to make an International call, or wants to be woken up in the morning at a certain time, they can most certainly get that help from chatbots right from their smartphone. This facility can be made available for an exceptional hospitality service.

4. Less Burden on Hotel Staff

Staffs don’t have to be burdened by having to attend each and every call if the same can be handled by bots. There are certain bot tools available that can handle calls and requests efficiently .  The chatbot can effectively convey the message to the staff in no-time and this ensures that the guest experience is refined.

5. Provide personalized services

In order to make sure that you have earned loyal customers, bot platform is here for you to offer great help. A PMS-integrated bot that stays connected with customers throughout their journey collects valuable data from the customers. It includes not just their name n address but also their favourite cuisine, the type of room, their likes etc. This gives you an idea of their budget as well, helping you to serve them better the next time.

6. Less reliability on Booking Agencies

As part of owning and managing a hotel, you have to have tie-ups with online travel agencies in order to reach a larger audience. But this also requires you to pay them a good amount of commission fee and share some of your revenue. With chatbots collecting all basic information about your guests, it makes it very reliable for you to connect with your customers consistently. After which they are very likely to leave a review, rating and testimonials with the help of chatbots.